Making a Difference in Recovery

Mental and substance use disorders affect all communities nationwide, but with commitment and support, people suffering from these disorders can achieve healthy lifestyles and lead rewarding lives in recovery. The focus of National Recovery Month this September is to celebrate their journey with the theme Join the Voices for Recovery: Invest in Health, Home, Purpose, and Community. It spreads the message that behavioral health is essential to one’s overall wellness, and that prevention works, treatment is effective, and people recover.

We believe the first step in the fight against mental illness and substance abuse starts by transforming the way treatment is delivered to patients.

Healthcare providers are often the first contact for addressing behavioral health needs. However, there are not enough providers, resources, or time to tackle these issues head on. With only one mental health professional per every 529 individuals with a behavioral health condition, there is a critical opportunity to incorporate better prevention and treatment services into your practice.

By leveraging technology with integrated care, healthcare providers can stress less and care more. iTether delivers a HIPAA compliant, mobile enabled platform that makes it easy to manage and measure treatment plans so that you can engage with your patients, provide the best patient-centered, and achieve positive results.

The iTether Care Coordination Platform

Most people in treatment say that the programs don’t offer services that would make the biggest differences. Whether it’s appointment reminders, social determinant resources, or our built in, data-driven analytics, iTether supports the needs of each individual.

Proven outcomes

Evidence based practices are often only proven to work for one scenario, but not every patient should be treated the same. For an effective treatment plan, a provider should understand the importance of individual needs and be able to link an evidence-based approach to the real-world situation.

Treating the whole person

Current treatments don’t supply building blocks of life. Patients in recovery need better access to social determinant resources to help get them past the barriers of living a normal life. They need greater flexibility and to stay engaged even when they are in their own environment. The battle is won in their everyday life, not just in the clinic.

You can make a difference

Recovery Month is about coming together to improve the lives of those affected by mental and substance use disorders. Together, we can work to support recovery, implement preventive measures, recognize the signs of a problem, and guide those in need to appropriate treatment and support services. You have the power to change how the industry supports those experiencing mental and substance use disorders.

We’d love to hear from you! What are you currently doing to manage and build your patient relationships?

Schedule a demo to see how iTether can help you and your patients become more successful on the road to recovery.


Related Resources:


About Recovery Month

Statistics and Data Visualizations


Justice Intervention: Bringing Services to Scale

Taking on the Opioid Crisis: Aligning Federal, State, and Local Responses

Watch more episodes here

There are a variety of training resources to support health care providers seeking to implement quality care for patients they serve who have mental and substance use disorders. Below is a list of informational, educational, and training resources to learn how to make behavioral health a key component of patient care.

American Academy of Family Physicians – Mental Health Clinical Recommendations & Guidelines: Provides guidelines for family doctors on treating and preventing behavioral health conditions

American Society of Addiction Medicine Education: Provides training and educational resources to health care professionals who wish to incorporate evidence-based substance use disorder treatment and prevention services into their practice

Centers for Disease Control and Prevention Mental Health: Features strategies for taking an evidence-based, public health approach to recovery

National Council for Behavioral Health Healthcare Practice Improvement: Provides resources for implementing behavioral health into primary care practice

National Institute on Drug Abuse: Principles of Drug Addiction Treatment: A Research-Based Guide (Third Edition): Discusses the unique needs of pregnant women with substance use disorders

National Institute on Drug Abuse: Medical & Health Professionals: Lists strategies for health care professionals on treating and preventing substance use disorders

Office of the Surgeon General’s 2016 Report on Alcohol, Drugs, and Health: Details substance use statistics and the impacts on American citizens and health care systems


Case Study: Washington University School of Medicine

Saving Lives by Providing Crucial Content & Resources to those with Opioid Addictions: A Case Study with the Washington University School of Medicine and iTether Technologies


The rates of opioid addiction in Arizona have risen to alarming levels in the last few years, with Arizona Governor Doug Ducey declaring it both an epidemic and a statewide health emergency during the summer of 2017. The U.S. isn’t faring any better in this area, either. In 2017, Blue Cross and Blue Shield (BCBS) released a report revealing the number of its members who had been diagnosed with an opioid addiction had skyrocketed by nearly 500% in a seven-year span. There’s no question that this issue has become a public health crisis and is claiming far too many lives in Arizona and in the greater U.S.

Investigators Connecting Health and Social Media (iCHASM) is a research team led by Dr. Patricia Cavazos-Rehg, clinically-trained & licensed psychologist and Associate Professor of Psychiatry at Washington University School of Medicine in St. Louis. The iCHASM team wanted to address this problem, and find ways to recruit those suffering with an Opioid Use Disorder (OUD) into treatment, while simultaneously increasing their odds of recovery. But, the team had to first identify this at-risk group and then find a solution that would help them understand their recovery options, have access to them and be interested in pursuing them.


First, iCHASM relied on its expertise in social media to recruit and study >300 participants who met the criteria for an Opioid Use Disorder (OUD). Nearly all participants (99%) had abused more than one type of opioid in the past month and over half (53%) used ≥3 different opiates. Heroin was the most commonly used opiate (65%) followed by oxycodone (50%). Two-thirds of these participants were not engaged in treatment (67%), and a similar majority expressed the belief that their drug use was problematic (65%).

Next, iCHASM selected a strategic partner in iTether, the cloud-based platform, seeking to improve substance abuse recovery rates through delivery of evidence-based outcomes. The two entities engaged in a pilot program that supplied vital health information on evidence-based treatment recovery options for OUD. The team developed modules within the iTether app based on SAMHSA’s handbook, “Decisions in Recovery: Treatment for Opioid Use Disorder.”

The content delivered targeted information about the most effective medication-assisted treatment (MAT), how they work to assist recovery, their costs, research findings about their efficacy and potential side effects. iCHASM and iTether also used the iTether platform to disseminate video testimonials from people in successful OUD recovery that had used these medications as part of their recovery journey.


iCHASM and iTether’s pilot program included 30 participants who were struggling with an OUD which lasted 3 months. The feedback was very favorable, with 80% of participants agreeing that the iTether app helped them have a better understanding of their OUD recovery options.

iCHASM and iTether have since enhanced the app with even more features meant to increase recovery rates, including:

  • The ability to chat with board-certified counselors within the app.
  • An easy-to-use treatment provider locator for users to find the nearest opioid treatment centers.
  • A social networking functionality to facilitate online and private networking between researchers, online counselors/coaches, patients, and/or peers.

After the success of this pilot program, iCHASM and iTether are eager to continue their work together and play a key role in moving Arizona and the greater U.S. away from the opioid epidemic that is claiming so many lives.

iTether and Healthcloud Engage Patients with Critical Recovery Resources

Prove Your App’s Value Quickly with Progress Health Cloud

  March 26, 2018 0 Comments

Prove Your App’s Value Quickly with Progress Health Cloud_870x450

Traditional HIPAA-compliant backend solutions can be very slow to develop and costly to build and maintain. Progress Health Cloud gets you to market dramatically faster.

Substance abuse recovery apps are not new. They’ve been around for years now, from AA’s digital ‘Big Book’ to Pear Therapeutics’ mobile 12-step program. What iTether has done, however, is something different.

Sean Gunderson, CEO and co-founder of iTether believes the first step in the fight against substance abuse starts by transforming the way treatment is delivered to patients struggling with addiction.

“The way it’s been done the last 40 years is through a paper-based system,” Gunderson explained. “You come into a program and get a booklet with a program you’re going to follow. Whether you’re a 19-year-old heroin addict or a 55-year- old alcoholic, you’re going down the same path. If that’s all you do, a 30-day in-patient clinical program, there’s a 90% chance of relapse within one year.”

Using Progress Health Cloud, iTether has developed an app and clinical portal that puts patient care in the hands of providers, allowing them unprecedented control over the recovery experience offered by the app. Where before a provider would either have to use the existing framework of an app, or simply not engage their patient outside of scheduled meetings, now they can check in 24/7 with an app customized to their specifications.

iTether App

The iTether team initially began working with an outsourced development house, but the developer proposed a backend that would take upward of six months and hundreds of thousands of dollars to build. This simply didn’t work—the iTether team wanted to get a product to market as soon as possible to prove concept value.

While developing a brand new application from the ground up could have taken anywhere from six to eight months, doing it with Progress Health Cloud took a fraction of the time. The iTether team was able to build the backend in just one week and had a minimal viable product in beta in just over two months.

One of the key selling points for Progress Health Cloud was the fact that it was a HIPAA-compliant app cloud. If this wasn’t the case, it would have been up to iTether to gain HIPAA compliance and to maintain it—and that can cost millions of dollars and take far too much time.

A study at the Washington University Medical School has shown that over 75% of patients believe that the iTether app gives them more information and more motivation to make decisions regarding their health and recovery. 85% of patients surveyed agreed that they would use iTether in the future if they needed to make decisions about their recovery.

iTether allows for a data-driven approach to recovery, one that has traditionally been impossible. With the data that is fed to payers and providers alike, accountability, adaptability, and accessibility have become the prevailing forces in patient recovery. Using Progress Health Cloud, iTether is transforming the substance abuse recovery space and making it easier and more accessible for patients, providers, and payers.

To learn more, check out the iTether case study.